Terms of Service

These terms govern your use of OmnicoreOS, operated by Omnicore Technologies LLC (“Omnicore”). By creating an account or using the service, you accept them.

1. What the service is

OmnicoreOS is a platform that lets a business receive and answer messages and calls from its own customers across WhatsApp, Facebook Messenger, Instagram Direct, SMS and web chat, with optional AI assistance.

2. Your account

You need an account to use the service. You are responsible for the accuracy of your details, for keeping your credentials secure, and for everything done under your account. You must be authorised to act on behalf of the business you register.

3. Your accounts on messaging platforms

You connect your own WhatsApp Business Account, Facebook Page and Instagram professional account. They remain yours. You keep ownership and administrative control at all times, you are billed directly by the platform for your own messaging costs, and you can revoke our access whenever you want. Omnicore does not take ownership of your assets and does not resell platform messaging on your behalf.

4. Third-party platform rules

Your use of WhatsApp, Messenger and Instagram through OmnicoreOS is also governed by Meta’s own terms and policies, including the WhatsApp Business Messaging Policy and the Meta Platform Terms. You are responsible for complying with them.

5. You are responsible for your customers’ data

You decide what data you collect from your customers, why, and on what legal basis. You are responsible for obtaining any consent required to message them, for honouring opt-outs, for answering their requests about their own data, and for complying with the laws that apply to your business.

Omnicore processes that data on your instructions to provide the service, and gives you the tools to meet those obligations — deletion, retention, export and access controls. Our handling of personal data is described in our Privacy Policy.

6. Acceptable use

You must not use OmnicoreOS to send spam or unsolicited messages, to message people who have not consented or who have opted out, to send unlawful, deceptive, harassing or infringing content, to impersonate anyone, to attempt to access another customer’s data, or to interfere with the platform’s operation.

We may suspend an account that breaches this section or that puts our standing with a messaging platform at risk.

7. AI features

Some features generate replies, transcriptions and analyses automatically. Their output can be wrong. You are responsible for what is sent from your account, including AI-generated messages, and for reviewing the output where accuracy matters.

8. Fees

Fees, billing cycle and payment terms are those agreed with you when you subscribe. Messaging costs charged by Meta or by carriers are billed to you directly by them and are not part of our fees.

9. Availability

We work to keep the service available but do not guarantee uninterrupted operation. Maintenance and third-party outages happen. Any service level commitment is the one in your written agreement with us.

10. Termination

You may stop using the service and close your account at any time. We may terminate an account for breach of these terms or where required by law. On termination we delete your data as described in the Privacy Policy.

11. Disclaimers and liability

The service is provided “as is” to the fullest extent permitted by law. Omnicore is not liable for indirect or consequential damages, or for loss of profits or data arising from your use of the service.

12. Changes

We may update these terms and will post any change here. Continued use after a change means you accept it.

13. Governing law

These terms are governed by the laws of the State of Texas, United States.

Contact

privacy@omnicoreos.ai · info@omnicoreos.ai

Omnicore Technologies LLC
5900 Balcones Drive STE 100, Austin, TX 78731, USA