How to delete your data

This page explains how to have your personal data removed from OmnicoreOS, operated by Omnicore Technologies LLC.

If you messaged a business through OmnicoreOS

Businesses use OmnicoreOS to answer their own customers on WhatsApp, Messenger, Instagram, SMS and web chat. Your conversation belongs to the business you contacted, and they can delete it directly from their account.

Two ways to get it removed:

1. Ask the business you were talking to. They can delete your contact and its entire conversation history from within OmnicoreOS.
2. Write to us at privacy@omnicoreos.ai with the subject “Data deletion request”, telling us the phone number, Instagram username or Facebook name you used, and which business you contacted. We forward the request, verify it, and confirm the deletion to you.

We respond within 30 days.

Note that messages, media and conversation history are deleted automatically after 30 days in any case.

If you removed Omnicore from your Facebook or Instagram account

When you remove our app from your Facebook settings, Meta notifies us automatically and we delete the access tokens and the connection record for that authorization. You do not have to do anything else.

To remove it: Facebook → Settings & Privacy → Settings → Apps and Websites → Omnicore Platform → Remove.

If you have an OmnicoreOS account

You can delete individual contacts and conversations from inside the platform at any time. To delete your entire workspace and everything in it, write to privacy@omnicoreos.ai from the email address of the account owner.

What gets deleted

Messages, media, contact records, conversation history, call recordings and transcriptions, and any access tokens tied to the authorization. We retain only what the law requires us to keep, and financial records where applicable.

Contact

privacy@omnicoreos.ai

Omnicore Technologies LLC
5900 Balcones Drive STE 100, Austin, TX 78731, USA